Terms of Service - Pawesome Pets

1. Appointments & Cancellations

• Appointments can be made via phone, social media, or in person.
• We kindly ask for at least 24 hours' notice if you need to cancel or reschedule.
• No-shows or last-minute cancellations may be subject to a cancellation fee.
• If you're more than 15 minutes late, we may need to reschedule your appointment to ensure we stay on time for all clients.

2. Pet Safety & Behaviour

• Your pet’s safety is our top priority. We use gentle handling techniques and fear-free grooming practices.
• If your dog shows signs of extreme stress or aggression, we may need to stop the session for their wellbeing.
• Please inform us ahead of time if your dog has any medical conditions, anxiety, or behavioural issues.

3. Pricing & Services

• Prices vary depending on your dog’s breed, size, coat condition, and temperament.
• Any additional charges (e.g. de-matting, flea treatment, nail grinding) will be discussed with you before proceeding.
• We reserve the right to refuse service at our discretion.

4. Photos & Social Media

• We love showing off our adorable clients! By bringing your dog to Pawesome Pets, you give us permission to take and share photos on our website and social media.
• If you’d prefer your pet not be featured, just let us know — no problem at all.

5. Liability

• While we take every precaution, grooming involves physical handling and use of tools. You understand and accept that there is a slight risk of accidental injury.
• Pawesome Pets is not liable for any pre-existing health conditions that may be aggravated during grooming.

Privacy Policy

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At Pawesome Pets, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide through our website, social media, or during appointments.

1. What Information We Collect

We may collect the following types of personal information:

• Your name
• Contact details (email, phone number, address)
• Your dog’s name, breed, and grooming history
• Social media handles (if you contact us via platforms like Facebook or Instagram)

2. How We Use Your Information

We use your information to:

• Book and confirm grooming appointments
• Contact you regarding your pet’s care
• Respond to your enquiries
• Share appointment reminders, updates, or promotional offers (only if you’ve opted in)

We do not sell, rent, or share your personal information with third parties unless legally required.

3. Cookies & Website Analytics

Like most websites, we may use cookies to improve your experience (e.g. remembering your booking preferences or measuring website traffic). You can disable cookies through your browser settings.

4. Keeping Your Information Safe

We store your information securely and only keep it as long as necessary for the purpose it was collected. If you’d like us to delete your details, just let us know.

5. Your Rights

You have the right to:

• Access the information we hold about you
• Request corrections or deletions
• Opt out of marketing communications at any time

To make a request, please contact us at:
📧 Contact@pawesomepetsalbury.com
📞 0472 630 821

Questions?

If you have any questions about these policies, we’re happy to help. Just get in touch and we’ll do our best to assist you.

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